Shipping & Delivery Policy – Dpassion

Thank you for shopping with Dpassion. Please review our Shipping & Delivery Policy carefully before placing an order. This policy applies to all purchases made through our website.

Shipping Coverage

We currently deliver across India.

Shipping Charges

• We offer Free Shipping across India on all prepaid orders.
• No additional shipping charges will be applied at checkout unless specifically mentioned during promotional campaigns or special delivery conditions.

Order Processing Time

• Orders are usually processed and dispatched within 1–3 business days after confirmation.
• During high-demand periods, sales, festivals, or promotional events, dispatch may take up to 5 business days.

Business days exclude Sundays and public holidays.

Estimated Delivery Time

Estimated delivery timelines after dispatch:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–7 business days
• Remote/Rural Areas: 7–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or unforeseen logistics delays.

Order Tracking

Once your order is shipped:

• A tracking ID/AWB number will be shared via SMS and/or email.
• Customers can track their shipment using the tracking link provided.

If you need assistance, please contact our support team.

Multiple Shipments

Some orders may be delivered in multiple shipments depending on:

• Product availability
• Warehouse location
• Order size

Customers will receive separate tracking updates for each shipment, if applicable.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Weather disruptions
• Transportation or courier delays
• Remote delivery locations
• High order volumes
• Government restrictions or public holidays

We appreciate your patience and understanding in such situations.

Lost, Damaged, or Tampered Packages

If your package arrives damaged, tampered with, or if the order is missing:

• Please contact us within 48 hours of delivery
• Share clear images of:
  • Outer packaging
  • Product received
  • Shipping label
• An unboxing video is highly recommended for faster verification and resolution

After verification, we will provide a suitable resolution, replacement, or support as per our Return & Refund Policy.

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate at checkout.

Dpassion will not be responsible for delivery issues caused due to:

• Incorrect address
• Incorrect phone number
• Customer unavailable during delivery attempts

Additional shipping charges may apply for re-dispatch requests.

Contact Us

For shipping or delivery-related assistance:

Dpassion
Operated by Tulsi Apparels

📞 Phone / WhatsApp: +91 8010414441
📧 Email: support@dpassion.com