Refund policy
Refund & Return Policy – Dpassion
At Dpassion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns, exchanges, and refunds.
Return & Exchange Eligibility
We accept returns and exchanges within 7 days from the date of delivery.
To be eligible for a return or exchange:
- The item must be unused, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The product must be purchased directly from our official website.
- Products showing signs of use, damage, or alteration may not qualify for return or exchange.
Non-Returnable Items
Returns or exchanges will not be accepted for:
- Products damaged due to misuse, improper handling, or negligence.
- Items returned without original tags or packaging.
- Requests made after the 7-day return period.
- Free gifts or promotional items.
- Innerwear or hygiene-related products (if applicable).
Damaged, Incorrect, or Missing Products
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 12 hours of delivery.
For faster resolution, please share:
- Parcel/package images
- Product images
- Unboxing video (recommended for verification)
After verification, we will arrange a replacement or refund at no additional cost.
How to Request a Return or Exchange
To initiate a return or exchange:
- Contact our support team via email or phone.
- Share your Order ID and reason for return/exchange.
- Our team will review and approve the request.
- Pickup will be arranged by our logistics partner, where service is available.
Please ensure the product is securely packed for pickup.
Exchange Process
Once the returned product passes quality inspection:
- A replacement product will be dispatched.
- Exchanges are usually processed within 2–5 business days after pickup.
Subject to product availability.
Refund Process
Once the returned item is received and approved after inspection:
- Refunds will be initiated to the original payment method.
- Refunds are typically processed within 3–7 business days.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Cancellation Policy
- Orders can only be canceled before shipment.
- Once shipped, cancellation requests may not be accepted.
- If eligible, prepaid canceled orders will be refunded to the original payment method.
Return Shipping Charges
- If the return is due to a damaged, defective, incorrect, or missing product, Dpassion will bear the return shipping cost.
- For size exchange or customer preference-based returns, shipping or reverse pickup charges may apply.
Contact Us
For returns, refunds, exchanges, or support:
Dpassion
Operated by Tulsi Apparels
Address:
B 336, Lane No. 7, Surya Vihar Part III,
Sector 91, Faridabad, Haryana – 121003, India
Phone: +91 9311906654
Email: support@dpassion.com
